Resume
Experience
2009- Present
Solution Specialist
Travel Leaders Troy
Troy, Michigan
​Implement and support back-office programs, including SAP Concur, Travelport Smartpoint, Grasp Suite, and Trams/ClientBase, while troubleshooting applications for stakeholders. Develop user manuals, training materials, and process documentation, collaborating with teams to resolve technical issues. Successfully implement Concur for corporate accounts, oversee cloud storage solutions, streamline workflows, and lead system consolidations. Conduct training sessions to ensure proficiency in travel technology systems.
2004 - 2009
Wardrobe Assistant
Productions Plus
Bingham Farms, Michigan
​Led cross-functional teams to align wardrobe strategies with brand identities and client goals through user research and stakeholder collaboration. Managed budgets, optimized costs, and implemented inventory systems for seamless organization. Proactively resolved wardrobe challenges during high-pressure events, demonstrating strong problem-solving and financial acumen.
Education
2022- 2025
ARIZONA STATE UNIVERSITY
Bachelor of Science
Technical Communications (UX/UI)
Current GPA: 3.98 (summa cum laude)
​I am pursuing a Bachelor of Science in Technical Communications with a focus on UX/UI design, anticipating summa cum laude graduation in March 2025. This program hones my expertise in user-centered design, information architecture, and communication strategies to create seamless and impactful user experiences.
2003 - 2005
WAYNE STATE UNIVERSITY
Bachelor of Science
Design and Merchandising
​I hold a Bachelor of Science in Fashion Design and Merchandising, where I developed a strong foundation in design principles, trend analysis, and brand strategy. This degree sharpened my creative and analytical skills, preparing me to blend innovation with practicality in fashion and business contexts.
Professional Skills
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GDS: Travelport
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Worldspan/SmartPoint Galieo Microsoft 365: Word,Excel,PPT, Outlook, Teams, SharePoint, One Drive
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Cloud Platforms: One Drive, Grasp Cloud
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Travel Tech Trends: AI, loT,
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VR/AR
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Mobile App GDS Integration SAP Concur: Implementation & Support
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Travel Industry Programs: Trams, Agency Technology, Travelport Smartpoint Gaileio, Grasp Suite, Magnatech, Confirma, TripView, Umbrela Travel Technology, Ibank (ICQX) SAP Concur.
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Google UX Design Professional Certificate:
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​Empathize, Define, Ideate
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Foundations of User Experience (UX) Design
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Deep Learning Certificate
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​Artifical Intellegence
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